Support

Welcome to Dumela Creative Stock Support

Thank you for using Dumela Creative Stock — Africa’s growing home for authentic visual storytelling, creative content, and digital licensing.

Whether you are a contributor, customer, partner, or visitor, our support team is here to help you have the best experience possible.

How Can We Help You?

Contributor Support

Need help uploading or managing your content?

We can assist with:

• Contributor registration
• Upload guidelines
• Licensing information
• Earnings and payouts
• Content approvals
• Portfolio management

Contributor Support Contact

Email: contributors@dumelacreativestock.com

Customer Support

Need assistance with purchases or downloads?

We can help with:

• Licensing questions
• Download issues
• Billing and payments
• Refund requests
• Commercial usage clarification

Customer Support Contact

Email: support@dumelacreativestock.com

Partnerships & Collaborations

We welcome partnerships with:

• Tourism organizations
• Brands and agencies
• Creative institutions
• NGOs and development partners
• Media houses and publishers

Partnership Enquiries

Email: partners@dumelacreativestock.com

Frequently Asked Questions

Who owns the content uploaded to Dumela Creative Stock?

Creators retain ownership of their work while granting licensing rights through the platform. 

Can I use purchased content commercially?

Yes, depending on the license __select__ed. Please review our licensing terms before use. 

How do contributors earn money?

Contributors earn royalties each time their content is licensed or purchased.

What type of content can be uploaded?

We accept:

• Photography
• Videos
• Drone footage
• African lifestyle content
• Tourism visuals
• Editorial content
• Creative digital artwork

How long does content approval take?

Most submissions are reviewed within 24–72 hours.

Licensing & Copyright

All content on Dumela Creative Stock is protected by copyright and licensing agreements.

Users may not:

• Resell unlicensed content
• Redistribute content illegally
• Claim ownership of creator work

For copyright concerns or infringement reports, contact:

Email: legal@dumelacreativestock.com

Our Mission

Dumela Creative Stock exists to:

• Empower African creatives
• Increase global representation of African content
• Create sustainable digital income opportunities
• Preserve African stories through visual media

By supporting African creators, you help build a stronger and more inclusive creative economy.

Support Hours

Monday – Friday
08:00 AM – 05:00 PM (CAT)

Response times may vary during weekends and holidays.

Need Immediate Assistance?

Please include the following when contacting support:

• Your name
• Email address
• Order or contributor ID (if applicable)
• Detailed description of the issue

This helps us resolve your request faster.

Thank You for Supporting African Creativity

We appreciate your support and participation in building a platform that celebrates authentic African visual storytelling.